Refund policy

Return & Refund Policy

At Ascension Garments, each garment is created with intention and produced in limited quantities.

We hope you love your purchase. If for any reason it isn’t the right fit, eligible items may be returned within 14 days of delivery.

Eligible Returns

To qualify for a return, items must:

Be unworn and unwashed
Be free of stains, odors, or damage
Include original tags (if applicable)

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at hello@ascensiongarments.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at hello@ascensiongarments.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at hello@ascensiongarments.com.

Be returned in original packaging when possible

Non-Returnable Items

The following items are final sale:

Pre-order garments
Made-to-order garments
Custom pieces
Gift cards
Items marked Final Sale

Damaged or Incorrect Orders

If your order arrives damaged or you receive the wrong item, please contact us within 48 hours of delivery at:

mailto:hello@ascensiongarments.com

We’ll make it right as quickly as possible.

Refunds

Once your return is received and inspected, approved refunds will be issued to your original payment method.

Shipping charges are non-refundable.

Customers are responsible for return shipping unless the item arrived damaged or incorrect.